Arrival and departure times
Guests are requested not to arrive before 3.00pm. If there is a possibility that you might arrive after 9.00pm, please let us know.

On the day of departure, accommodation is to be vacated by 10.00am.

Linen
Bed linen, bath, pool and hand towels are supplied.

When you arrive, the beds will be made up. A change of bed linen and towels will be made available weekly on Saturdays for those staying more than one week. There is a washing machine provided within the accommodation.

Care of Property, Damage and Breakages
The client agrees to take good care of the property and its contents and fittings and to leave it in a clean and tidy condition at the end of the rental period. A 150€ deposit paid in cash in euros against damage and/or breakages will be taken on arrival and providing there is no damage and/or breakages it will be returned to you within 14 days of your departure. Unless you have availed yourselves of our ‘Up & Leave’ Cleaning Service if your gite needs additional cleaning after your departure, the cost of this will be deducted from the above deposit. Should any damage and/or breakages
exceed the 150€ deposit the holidaymaker is responsible for making full restitution for the damage.

‘Up & Leave’ Cleaning Service
All the accommodation is cleaned and checked before your arrival and we do expect you to leave the property as found.

However, we do operate a gite cleaning service where by you just ‘up and leave’ on the day of departure. Please let us know in advance or early in your stay if you wish to make use of this service.

Electricity and Water
The summer tariff prices are inclusive of electricity/heating and water costs.

Winter lets will include water but electricity will be charged based on consumption (meter reading).

Telephone
There is a good mobile phone signal at the property. Fax and email facilities are available in the town of Villeneuve sur Lot which is approx 5 km away.

Smoking
The building and pool area have a no smoking policy however smoking is permitted in the rest of the grounds but we ask guests not to litter.

Swimming Pool
The Swimming Pool area has a safety fence installed including a self closing gate with a child safe locking system for the security of young children. However as the swimming pool is shared, parents should not assume that children cannot access the pool area.

Guests using the swimming pool do so at their own risk. Children and babies must be supervised at all times as we cannot be held responsible for any accident or injury.

In exceptional cases the pool may be closed for service or repair. We cannot be held responsible for any such inconvenience.

Pets
Unfortunately we are unable to offer facilities for pets and the property has a no pets policy.

Laundry
Each apartment has its own washing machine and clothes horse. There is also a shared washing line available.

Children
Are most welcome. Cots (& linen) and highchairs are available – please book in advance.

Booking and Payment
Bookings run weekly from Saturday to Saturday though other periods out of season could be arranged upon request. After checking availability ( by telephone or email ), please complete the Reservation form and send or e-mail it to us with the deposit. Upon receipt, we will send you a confirmation of your booking along with any further details. You will be invoiced for the balance of payment in time to make payment eight weeks before your arrival.

Bookings made less than eight weeks before arrival must be paid in full at the time of booking.

We reserve the right to cancel the booking if payment is not received within the agreed time. We also reserve the right to refuse or to cancel your booking, where the majority of your group is aged between 17 and 21 or if the number of persons using the property is greater than that agreed at the time of booking or subsequently.By completing and e-mailing or signing and sending the Reservation Form you confirm that you have read, understood and agreed to our terms and conditions.

We strongly recommend that you take out comprehensive travel insurance before departure ( including cancellation cover ).

Cancellations
Cancellations should be made in writing. Cancellations made more than eight weeks prior to the due arrival date will forego the deposit only. Those made less than eight weeks prior to the due arrival date will forego the full amount unless we are able to re-let the accommodation.

We strongly recommend that you take out comprehensive travel insurance before departure (including cancellation cover).

Conduct of Tenant/Holiday Maker
The client agrees to be considerate to other holiday makers and to take good care of the property and to leave it in a clean and tidy condition at the end of the rental period. The property owner is entitled to ask the holidaymaker to leave the property without any refund if in his opinion the behaviour of the holidaymaker and/or the holidaymaker’s party is unacceptable.

Prices
We reserve the right to change the prices shown in the Tariff should changes in fees/taxes and/or rates of exchange give cause to do so.

If the prices for the requested period are not available at the source of your enquiry please contact us and request them.

Liability
We cannot be held responsible or liable for any damages, loss or inconvenience of any kind to the tenant, holiday maker or accompanying persons or their belongings within the property.

Should we be unable to perform our tasks due to exceptional circumstances such as: war, strikes, government imposed restrictions or any other exceptional circumstances outside our control resulting in the cancellation of the reservation; the tenant/holiday maker will be offered alternative accommodation of the same value. Should an alternative not be available, we will reimburse the rental amount paid at the date of cancellation. We will not accept liability for any other expenses or inconvenience you may have incurred including but not restricted to flights, ferry charges or car hire charges resulting from the cancellation.

We strongly recommend that you take out comprehensive travel insurance before departure (including cancellation cover).

Complaints
It is up to the holidaymaker to make any problem known to the owners immediately it becomes apparent so the owners have an opportunity to correct the situation.

Property and Facilities
While every care is taken to provide an accurate description of the property and facilities, whether by script or photograph, from time to time there may be alterations made. The holidaymaker must accept that no refunds are available for such variations.